Gaynor Telesystems Blog

Don't Frighten Away Customers With These Automated Attendant Mistakes

Apr 19, 2018 9:00:00 AM / by Maureen Gaynor

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Consumers have come to expect an automated attendant when calling a business. Done well, an auto attendant can lighten your call load, expedite customer service, and provide a fast and efficient experience. No more holding and waiting, no more runaround. But when done wrong, it may frighten away your callers.

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3 Essential Questions to Ask When Doing CCTV Security Research

Apr 17, 2018 11:58:00 AM / by Maureen Gaynor

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Hindsight is 20-20 – You start to think: I wish I would have, I never thought I would need, I should have listened. These are all statements we might make when we realize we long to put in a CCTV security system.

Chances are if you are saying these things, you had an incident. It is okay to say and admit you had a break-in or a slip and fall, or an internal employee theft. You are not alone, it happens to businesses each and every day. Now that you know you are vulnerable, let’s takes a look at purchasing a CCTV system.

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Why We Love Business Security Systems (and You Should Too!)

Apr 13, 2018 9:00:00 AM / by Maureen Gaynor

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Why do we have security systems? To catch the thief, right? Many businesses put in CCTV security systems after an event and hope the system will deter a thief. Although CCTV is a good deterrent, let’s look at additional reasons why we believe all businesses should have security systems.

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How to Prepare Your Office for Business VoIP

Apr 10, 2018 1:00:00 PM / by Maureen Gaynor

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You have heard the term business VoIP and are ready to look into the key components needed for a successful installation of a business VoIP system. These key components are:

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Protect Your Time: Business Communication Solutions Made Simple

Apr 6, 2018 9:00:00 AM / by Maureen Gaynor

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We are undoubtedly living in a fast paced world. Every day there is a new hot application or new feature that promises to make your life easier, as you sit at your desk and think, “I want simple.” Maybe you are the office manager and you outsource all your IT needs; maybe you are the business owner and understand just enough technology to make you dangerous. Whatever your role, you are looking at new business communication solutions, and have settled on a phone system. 

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Make Business Meetings Easy with a ShoreTel Business VoIP Solution

Apr 3, 2018 10:03:00 AM / by Maureen Gaynor

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You are flat tired of airports, you want to be home for the summer and home in the fall, rather than constantly take plane trips for one-day meetings. If you are a business owner it is even more critical not to be gone, unless you are on vacation. Even seasoned travelers are getting tired of the airports and just want to do more, and be more efficient. Looking at options with a business VoIP solution might be the answer to your challenges.

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10 Ways Your Office Phone System Improves Your Customers’ Experience

Mar 29, 2018 11:30:00 AM / by Maureen Gaynor

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Today’s office phone systems capabilities allow you to work anytime from anywhere. You may view this as either a good or bad thing – sometimes you don’t want to be accessible – but business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.

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Is My Budget Big Enough for a Business VoIP Phone System?

Mar 27, 2018 9:50:00 AM / by Maureen Gaynor

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The end of year was good to you and this quarter is going even better. That long list of upgrades for your technology is becoming a reality. You sat down and prioritized what you need the most to grow your business. The next logical step for a major purchase is a new business VoIP system. You are not sure if you have the budget for it. Let’s look at the major pricing items that affect a capital purchase like this.

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5 Ways to Avoid Costly Change Orders with Your Business Phone Service

Mar 22, 2018 9:04:00 AM / by Maureen Gaynor

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Purchasing a business phone service is a partnership with a qualified licensed vendor and your business. You decide on a new system and cut the check. You breathe a sigh of relief. The process of installation starts off well, then BAM change order, then another, then another. You are now sitting at your desk and wondering what went wrong. How could this have been prevented?

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