If you're moving from your office or starting a new business, now is a prime time to buy an office phone system. Still sometimes though there is no good reason to buy an office phone system. Let’s face it, buying a new phone system will cost you time, money, and a small headache as you try and help your staff adjust and explain to your CPA what you just bought. So if you are trying to justify NOT buying, let me help you out.
Your Heart is Set on a Must-Have Feature
Many times clients will come and say they have to have THE FEATURE, and no matter what, they will buy a system because of that FEATURE. I had a recent client ask for the feature of Call Back During Queue. They are a small office, but insistent on getting the feature that allows callers to leave the queue and have an agent call them back. Now this is a small business with only 20 people and only 4 people that answer the phones. To get this one feature, they would have had to upgrade the entire system and spend thousands of dollars. I offered the solution of clients leaving voicemails and then the agent can call them back.
Features may be worth the price and hassle, but explore all options. Make sure the feature you are needing/getting has an ROI that meets your needs. Ask your trusted advisor if there are other options, and be open to handling your needs in a different way. As long as you are not dealing with a cookie cutter company, most should be able to find you a solution within your budget.
You Currently Have a Discontinued Product
All products get discontinued. Remember TAB Cola or the BetaMAX video player? Office phone systems come and go too. Just because a product is no longer built and distributed does not mean death. A good vendor will have resources to keep your system in working order for a few years to come. Most companies have at least 2 to 3 years past the discontinued date that they still support the products.
So ask yourself, Is what I have meeting my office phone system needs? If so, stay put. But if you are expanding, moving or even need more features, look at the new system. But check out the options and do some research on tips for buying a phone system.
You Are a New Business
Maybe you are a new business. The first 2 months have been great and you have already hired 4 more people, but now things started to slow down. Investing in office phone systems may not be the best approach right now. Maybe you know you will have ups and downs and want to adjust your phone system needs with your staffing. So instead of buying a traditional system look at hosted or cloud based.
Many new businesses spend tons of money on getting the office ready with phone systems, copiers, office furniture etc. Instead of that capital outlay, check out hosted. Then when you settle into your business you can leverage your money and maybe the handsets and buy your own system.
At Gaynor we are here to assist you and be your advisor when purchasing office phone systems. But we have also told clients to stay where they are and not make that purchase yet. We want your business to be successful and sometimes NOT BUYING is the right way.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how Gaynor Telesystems Inc. can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.
