If you’re in the market for new office phone systems, there are some important things to keep in mind as you go through the research and evaluation process. We’re going to highlight three big ones as a kind of kick start to push you in the right direction so you can be sure you’re asking the right questions. Every company is different, so remember to think about what’s best for your specific company and staff.
1. Current Company Needs
Start by identifying the specific issues and challenges you have with your current office phone systems. Maybe your business has multiple locations and it’s time they were all connected by a central answering position. Maybe you only have one location, but it would be much more efficient to have an auto-attendant and direct extensions for each department instead of routing everything through the receptionist. Clearly define your needs versus your wants. Sure, it would be a nice gesture to provide your service team with a mobility option, but since they are talking to people all over the world, troubleshooting questions on how different pieces of software work, they’re able do that work from the comfort of their desk and don’t have a need to travel out into the field.