Consumers have come to expect an automated attendant when calling a business. Done well, an auto attendant can lighten your call load, expedite customer service, and provide a fast and efficient experience. No more holding and waiting, no more runaround. But when done wrong, it may frighten away your callers.
Training has become a critical component of staff development. It is not uncommon in the work place for changes to require additional training. Whether you have an older phone system with voicemail or are getting a new system, adding an auto attendant will increase the need for staff training. Your reasons for an automated attendant can vary from needing less staff to answer the calls, to wanting a consistent message when each person calls in, or even that you are growing and want the calls to be answered in a timely fashion.
You’re already familiar with what an automated attendant is, you just might not know it. The greeting below might sound familiar:
“Thank you for calling The Tech Company, where business and technology come together." If you know your party's extension, you may dial it at any time. Otherwise choose from one of the following options. For sales, press '1'. For support, press '2'. For our regular business hours, press '3'. For accounting, press '4'. Otherwise press '0' for the receptionist or stay on the line and somebody will assist you shortly."