Have you ever paused to think about your phone system, its purpose and contribution? It’s hard to get philosophical and reflective about a communication system because often it’s just another tool we take for granted to help us do our jobs.
Business is booming and your office phone systems are having trouble keeping up. This of course, is a good problem to have, but sooner or later it’s going to catch up with you and your staff. Your company is on target to open up three new locations this year and you don’t want your customer service to suffer. You need to prepare now and move beyond the point of relying on one specific person at a desk.